Store Policies

Eligibility: Items must be in original condition (unworn/unused), with tags and packaging included.

Return Window: Returns or exchanges must be initiated within 3 days from delivery.

Process: Contact us at mylittlemoments.ca with your order number and reason for return/exchange. Once approved, you’ll receive instructions on how to ship the item back.

Refunds: Once we’ve received and inspected your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method.

Exchanges: We’ll ship the new item as soon as your return is processed. If the requested product is unavailable, we’ll issue a refund instead.

Exceptions: Certain products (e.g., clearance items) may be final sale and not eligible for return or exchange.

Processing Time: Orders typically ship within 2 - 8 business days (excluding weekends and holidays).

Shipping Methods & Rates: Available shipping methods (e.g., standard or expedited) and costs will be shown at checkout.

Tracking: You’ll receive a tracking number by email once your order ships.

Lost or Delayed Packages: If your package is lost or delayed, please contact the carrier directly with your tracking information to initiate a claim.

Accepted Payments: We accept all major credit cards, PayPal, etc.

Pricing Accuracy: We strive to ensure accurate pricing. If there’s an error, we’ll contact you before processing your order.

Taxes: Applicable taxes are calculated at checkout based on your shipping address.

Information We Collect: Name, contact details, payment info (processed securely via our payment provider), etc.

Usage: We use this data to fulfill orders, provide customer service, and communicate updates or promotions (if you opt in).

Security: We implement appropriate security measures to protect your data.

Sharing: We do not sell or share your personal data with third parties unless required for order fulfillment or by law.